Support
How can we help?
Answers to the most common questions about VIDAEasy, and how to reach us directly. We usually reply within 1–2 business days.
Frequently asked questions
Where is my data stored?
All your data — documents, appointments, profile — is stored locally on your device. Nothing is sent to our servers. See our Privacy Policy.
Which countries does VIDAEasy cover?
VIDAEasy is one app with country editions. Germany launches in October 2026; Switzerland, Spain, Poland, France and Mexico are in preparation and appear in the app as soon as their content is ready. When you open the app you pick your country and get the guides, map and templates made for where you live.
Do I need an account?
No. VIDAEasy works with no account and no sign-up. Just open the app and start.
Does it work offline?
Yes. The app is built to work fully offline. The assistant gives built-in answers and your data never leaves the phone. The internet only opens when you choose to visit an official government site from the app.
What does it help with?
In Germany: Anmeldung, visa/residence, taxes, health insurance, housing and more. In Mexico: CURP, RFC and SAT, IMSS, residence (INM), bank account, housing and more. Each edition includes step-by-step guides, letter templates and an assistant.
How do reminders work?
When you save an appointment or a payment, VIDAEasy schedules a local notification to alert you before it's due. Make sure notifications are allowed for VIDAEasy in iOS Settings.
What is VIDAEasy Pro?
Free to start: 5 documents, 5 reminders, all guides and partner offers. VIDAEasy Pro (9,99 € / month, cancel anytime) unlocks letter templates, calculators, the CV & cover-letter generator, insurance tariff comparison and claims, unlimited documents and reminders, and PDF export. Billed monthly through your Apple ID. No ads.
How do I cancel VIDAEasy Pro?
Open Settings → your name → Subscriptions on your iPhone, choose VIDAEasy and tap Cancel. Pro stays active until the end of the paid period. Cancelling during the 7-day trial costs nothing.
I bought Premium before — do I keep it?
Yes. The earlier one-time Premium purchase is honoured for life: open More → VIDAEasy Pro → Restore purchases on the same Apple ID and everything unlocks again.
How do I restore purchases on a new phone?
Sign in with the same Apple ID, open More → VIDAEasy Pro and tap Restore purchases. No account is needed — the App Store knows what you bought.
What are the “Partner” links?
Some offers (comparison portals, insurers, banks, telecom, language courses) are partner links. If you sign up there, the partner may pay us a commission — never at your expense, and official or free options are always listed too. The app sends no personal data to partners. Details: More → Partner links & transparency.
Is the insurance comparison advice?
No. VIDAEasy explains which types of insurance exist and links to licensed comparison portals. The comparison and the contract happen there — VIDAEasy does not broker insurance and gives no legal advice.
How do I delete all my data?
Go to Profile (your picture on the Home screen) → Delete Profile. This permanently erases all data stored locally on your device.
I found a bug — what do I do?
Email support@womp.solutions with your device model, iOS version and a short description.
Is VIDAEasy official / affiliated with the government?
No. VIDAEasy is an independent app and is not affiliated with any government institution. Information is for guidance only; always verify details and dates with the official sources.
No matches — email us below.
Still need help?
We read every message. Write to us and we'll reply within 1–2 business days.
support@womp.solutions