Support
How can we help?
Answers to common questions about DEasy, plus how to reach us directly. We usually reply within 1–2 business days.
Frequently asked
Where is my data stored?
All your data — documents, appointments, profile — is stored locally on your device. Nothing is sent to our servers. See our Privacy Policy.
Do I need an account to use DEasy?
No. DEasy works without any account or sign-up. Just open the app, pick your language, and start.
Which languages are supported?
English, German, Russian, Ukrainian, Arabic, Chinese and Hindi — including right-to-left layout for Arabic.
How do appointment reminders work?
When you save an appointment, DEasy schedules local notifications one day and three hours before. Make sure notifications are allowed for DEasy in iOS Settings.
How do I delete all my data?
Go to Profile (your picture on the Home screen) → Delete Profile. This permanently removes all locally stored data from your device.
Is DEasy free?
Free to start: the 14-step guide, 5 documents, 5 reminders, the services map, glossary and all partner offers. VIDAEasy Pro (9,99 € / month, cancel anytime, 7-day trial) unlocks letter templates, calculators, the CV generator, insurance tariff comparison, unlimited documents and reminders and PDF export. Billed through your Apple ID. No ads.
How do I cancel VIDAEasy Pro?
Open Settings → your name → Subscriptions on your iPhone, choose VIDAEasy and tap Cancel. Pro stays active until the end of the paid period. Cancelling during the 7-day trial costs nothing.
I bought Premium before — do I keep it?
Yes. The earlier one-time Premium purchase is honoured for life: open More → VIDAEasy Pro (DEasy) → Restore purchases on the same Apple ID and everything unlocks again.
How do I restore purchases on a new phone?
Sign in with the same Apple ID, open More → VIDAEasy Pro (DEasy) and tap Restore purchases. No account is needed — the App Store knows what you bought.
What are the “Partner” links?
Some offers (comparison portals, insurers, banks, telecom, language courses) are partner links. If you sign up there, the partner may pay us a commission — never at your expense, and official or free options are always listed too. The app sends no personal data to partners. Details: More → Partner links & transparency.
Is the insurance comparison advice?
No. VIDAEasy explains which types of insurance exist and links to licensed comparison portals. The comparison and the contract happen there — VIDAEasy does not broker insurance and gives no legal advice.
I found a bug — what should I do?
Use our feedback form or email support@womp.solutions with your device model, iOS version and a short description.
Still need help?
We read every message. Reach out and we’ll get back to you within 1–2 business days.
support@womp.solutions